Frequently Asked Questions (FAQ)
Q: When can I get my order
The www.crafthaven.com.my team works Mondays-Fridays and every 2nd and 4th Saturday (half day). All orders will be sent out within 24 hours after receival of payment on those work days. Once the courier company picks up the parcel, it can take anytime between 1 - 3 days to arrive at your doorstep.
Q: What kind of payment options do Craft Haven Sdn Bhd offer?
Craft Haven Sdn Bhd offers a variety of payment options as below:
METHOD 1: CREDIT CARD Online payment via ipay88 (Visa or Mastercard).
METHOD 2: BANK-IN Offline bank-in (cash or cheque) payable to Craft Haven Sdn Bhd, please find our bank account information below:
Account No: 5128 6615 9828
Account Name: Craft Haven Sdn Bhd
Swift Code: MBBEMYKLPJY
After bank-in, please email us the scanned copy of the payment slip or fax it to us at 603-77273541 with the following details:
- Order reference no.
- Your name and contact no.
- Payment amount and indicate if cash or cheque.
- Date and time of bank in
- Cheque number if payment by cheque
Please note that order will only be processed after the cheque is cleared or cash is deposited.
Q: How secure is shopping with Craft Haven Sdn Bhd?
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
SSL encrypts your order information to avoid the decoding of that information by anyone other than Craft Haven Sdn Bhd. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
We endeavor to make every transaction you make at Craft Haven Sdn Bhd 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at Craft Haven Sdn Bhd.
* SSL available only if you make payment through our payment gateway like (ipay88)
Q: I cannot remove and add items into my shopping cart. Why and how to resolve this?
It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:
Q: I have signed up to Craft Haven Sdn Bhd but cannot login with my password. Why?
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Alternatively, kindly contact us at firstname.lastname@example.org for technical assistance.
Q: I have a user account with Craft Haven Sdn Bhd but forgot my password, what should I do?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with Craft Haven Sdn Bhd. The password will be sent automatically to the registered email address.
Q: I have a user account with Craft Haven Sdn Bhd, how do I change my personal info and shipping address?
Go to My Account page, login and you can modify your account details there.
Q: Can I buy from Craft Haven Sdn Bhd without creating an account ?
Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
Q: How do I know Craft Haven Sdn Bhd latest news and promotions?
Just follow us on our facebook page, https://www.facebook.com/crafthavenmalaysia to get latest updates about our New Arrivals, Flash Sales, Special Deals, events and classes.
Q: I have received a few emails from Craft Haven Sdn Bhd. What are Orders Received, Orders Processed and Payment Receipt?
Order Received: This email informs you that Craft Haven Sdn Bhd has received your orders and will process it as soon as possible.
Order Processed: This email confirms Craft Haven Sdn Bhd has processed your order.
Order Shipped: This email confirms that Craft Haven Sdn Bhd has delivered/shipped the order to your shipping address.
Q: Can I return an item after it is delivered to me?
Yes, you can. However, there are terms and conditions for this. Please refer to //www.crafthaven.com.my/index.asp?p=/static/terms.html or //www.crafthaven.com.my/index.asp?p=/static/returnpolicy.html for more information on this.
Q: I can't find a particular product/item I want from Craft Haven Sdn Bhd online store, what can I do?
Kindly contact us at email@example.com for further enquiries. We will try our best to assist you or recommend you an alternative.
BELOW FAQ SECTION ONLY APPLICABLE IF YOU OFFER IPAY88 PAYMENT OPTION
Q: When I click on the button "Credit Card Payment with ipay88", nothing happens after that. Why ?
Please examine the settings of your internet browser if pop-up blocker is turned on. We need the pop-blocker to be turned off.
For Internet Explorer users, go to Tools->Pop-Up Blocker->Turn-Off Pop-Up Blocker.
Q: I came across the name ipay88 in Craft Haven Sdn Bhd, what is ipay88?
Craft Haven Sdn Bhd accepts online credit card payment using ipay88 (accredited by Bank Negara Malaysia) and it is a secure online system that offers our customers safe transaction over the internet. ipay88 also uses 3D secure where extra authentication from the bank is required.
Q: Why do I have Mobile88.com in my credit card transaction records rather than <>?
Do not worry because our payment gateway partner, ipay88 (owned by Mobile88.com Sdn Bhd) collects payment on behalf of Craft Haven Sdn Bhd.
Q: Why Mobile88.Com is on my billing statement?
iPay88 Sdn Bhd has appointed Mobile88.Com Sdn Bhd as its sole authorized reseller of all iPay88 merchants. If you have a Mobile88.Com or Mobile88.Com Sdn Bhd charged on your statement, it is very likely that you or someone in your household placed an online order with us.
Q: How do I know if my payment has gone through?
When you submit your payment details, the iPay88 payment service will request authorisation from your Card Issuer and carry out any fraud screening checks on Craft Haven Sdn Bhd e-store. Depending on the outcome of the authorisation request, you will see either a successful or a failed message on screen which will confirm the result of your transaction.
A successful payment will also be confirmed by email. This email will include the details of your purchase and your Transaction ID, which is a unique reference for your payment, and should be quoted on any correspondence with Craft Haven Sdn Bhd. It will be sent by iPay88 to the email address you have provided when entering your payment details.
If you receive more than one email and you have only made one purchase, please contact Craft Haven Sdn Bhd and inform us that you have placed multiple orders by mistake. We will arrange a refund if necessary.
Q: Why my payment was declined?
This could be for many different reasons, however, iPay88 is not informed of the exact reason why the transaction has been declined. Reasons why your payment was declined include:
- Some of the card/personal details entered does not match the information held by your Card Issuer
- You do not have enough cleared funds on your card to cover the amount of the purchase
- Your card has been reported as lost/stolen and been cancelled by your Card Issuer
- Your card has or is due to expire and has been replaced by your Card Issuer
- Your card has recently been replaced by your Card Issuer but not yet activated
- Your card cannot be used to pay for goods/services in a Cardholder-Not-Present environment (online/over the internet)
- There may be a problem with your Card Issuer’s authorisation system
- You haven't activated 3-D Secure (Verified by Visa and MasterCard SecureCode) of your card
If you are sure that one of the reasons above does not apply to your payment attempt, we recommend that you try again. However, should the problem persist, please contact your Card Issuer to find out further information.
If this means you are unable to pay by credit card or Online Banking through iPay88, please email us at firstname.lastname@example.org.